SERVIZIO SUPPORTO TECNICO CLIENTI Nome prodotto: Internet Explorer 6 Di seguito sono contenute informazioni per ottenere il supporto più adatto alle proprie esigenze. Per qualsiasi domanda riguardante un prodotto Microsoft: • consultare la documentazione ed altro materiale stampato incluso nella confezione del prodotto • consultare la guida in linea • consultare i file LEGGIMI presenti nei dischi del prodotto • consultare le informazioni tecniche disponibili su Internet all'indirizzo www.microsoft.com/italy/support/ Se non si trova una soluzione, è possibile ricevere informazioni su come ottenere assistenza per i prodotti contattando la filiale Microsoft del proprio paese (per l'Italia chiamare il numero 0270 398 398). Supporto in autonomia (self-help) --------------------------------- Il sito Microsoft Personal Online Support contiene informazioni tecniche specifiche rivolte in modo particolare agli utenti finali. L'indirizzo del sito Internet è http://www.microsoft.com/italy/support/ Prodotti inclusi nell'acquisto di un nuovo computer (preinstallati) ------------------------------------------------------------------- Se Internet Explorer e Outlook Express erano inclusi con l'acquisto del computer, il produttore del computer dovrà fornire il servizio di supporto tecnico per questa versione del prodotto. Per maggiori informazioni contattare il produttore del proprio PC oppure visitare http://support.microsoft.com/directory/directory/oemdirectory.asp (informazioni in lingua inglese). Supporto assistito a pagamento ------------------------------ Gli operatori del supporto tecnico Microsoft sono disponibili dalle 9 alle 18, dal lunedì al venerdì, al numero 0270 398 398. Dopo aver usufruito delle richieste gratuite è possibile richiedere un supporto a pagamento. Per informazioni aggiornate su prezzi e condizioni visitare il sito Internet all'indirizzo http://www.microsoft.com/italy/support/ Supporto tecnico nel mondo -------------------------- Di seguito sono indicati i numeri di telefono delle filiali Microsoft nei vari paesi. I numeri di telefono sono soggetti a cambiamenti. Per un elenco aggiornato visitare il sito http://support.microsoft.com/directory e fare clic su Worldwide support. Se nessuna filiale Microsoft è presente nel proprio paese, rivolgersi al rivenditore presso cui è stato acquistato il prodotto Microsoft. Africa sud orientale e isole dell'Oceano Indiano Vedi Sud Africa America Centrale Technical Support/Soporte Tecnico: (506) 298-2020 Technical Support E-Mail: mscarsup@microsoft.com Customer Service: (506) 298-2000 Customer Service E-mail: msccatus@microsoft.com America Latina Microsoft Latin American Headquarters (U.S.A.) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100 Arabia Saudita Phone: 966 (1) 218-0808 Fax: 966 (1) 218-0809 Technical Support (Personal Operating System and Desktop Applications only): Phone: 800 124-2255 (toll-free within Saudi Arabia) Fax: 800 124-2255 (press 2 to send a fax) Arabia Saudita, Regno Phone: 966-1-488-1165 Fax: 966-1-488-1576 Technical Support (Personal Operating System and Desktop Applications only): Phone: 800 124 0500 (toll free within Saudi Arabia) Fax: 966-1-474-0576 Argentina Microsoft de Argentina S.A. Phone: 54-11-4316-1900 Fax: 54-11-4316-1984 Customer Service: 54-11-4316-4600 Technical Support: 54-11-4316-4664 Armenia Vedi Russia Australia Microsoft Pty. Ltd. Phone: 13 20 58 Fax: 612 9023 5021 Technical Support Phone: 13 20 58 Austria Microsoft Ges.m.b.H. Fax: (43) 1 610 64 -200 Information Services: 08000-123 345 Fax: (43) 2236-64595, InfoService@microsoft.at Direct Services (Updates, etc.): (43) -(1) 795 67028, Fax: (43) -(1) 795 67029, austria@msdirectservices.com Standard Support (Installation and Handling): (43) -(1) 50222-2255 Azerbaigian Vedi Russia Belarus Vedi Russia Belgio Microsoft BVBA Phone: 02-7043000 Fax: 02-7043535 Support Network Info Center: 02 - 5139979 Microsoft Subscription Centre (MSDN): +353 51883 1014 Microsoft Subscription Centre (TechNet): +353 1883 1002 Technical Support: 02-5133274 (Dutch speaking) 02-5023432 (English speaking) 02-5132268 (French speaking) Bolivia Customer Service: 0800-2029 Technical Support: 0800-3443 Brasile Microsoft Informatica Ltda. Phone: (55) (11) 5504-2155 Fax: (55) (11) 5504-2227 or (11) 5504-2228 Technical Support: Phone: (55) (11) 3444-6844 Fax: (55) (11) 5506-7621 Automatic Fax: (55) (11) 5506-8506 Customer Services: (55) (11) 5853-2345 Customer Services Fax: (55) (11) 5853-2343 Canada Microsoft Canada Co. Phone: 1 (905) 568-3503 Information Centre: 1 (800) 563-9048 Bilingual technical support: 1 (905) 568-2294 Text Telephone (TTY/TDD): (905) 568-9641 Caraibi Microsoft Caribbean, Inc. Phone: (782) 273-3600 Fax: (787) 273-3636 or (787) 273-3634 Technical Support/Soporte Tecnico: 1-877-672-3842 Technical Support E-mail: mscarsup@microsoft.com Customer Service: (800) 297-5982 for area codes 787 & 809 only, 506-298-2000 for other areas Customer Service E-mail: msccatus@microsoft.com Ceca, Repubblica Microsoft s.r.o. Eltodo centrum Novodvorska 1010/14B 142 01 Praha 4 Phone: (420) (2) 611 97 111 Fax: (420) (2) 611 97 100 Hotline: (420) (2) 2150 3222 Infoservice: (420) (2) 21 777 222 Cile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 Cina Microsoft (China) Co. Ltd. 6/F, Beijing Sigma Center No. 49, Zhichun Road, Haidian District Beijing, 100080, PRC Phone: (011) -(86) 10-6261 7711 Fax: (011) -(86) 10-6253 6630 Microsoft Asia Regional Engineering Center 19th - 20th Floor, Metro Tower No. 30 Tian Yao Qiao Road Shanghai, 200030, PRC Phone: (011) -(86) 21-64691188/ (011) -(86) 21-6469 8899 Fax: (011) -(86) 21-6469 1166 / (011) -(86) 21-6469 9900 Colombia Microsoft Colombia Customer Service - Línea de Respuesta Microsoft (Santa Fé de Bogotá D.C.) Phone: (91) 524-0404 To place calls outside Bogotá: 9800-5-10595 or 9800-9-1055 Fax: 57-1-3173494 Corea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer Satisfaction Center: 080-985-2000 (toll-free domestic only), (82) (2) 558-8161 Game and Hardware Service Center: (080) 645-1000 (toll-free domestic only) Technical Support: (82) (2) 508-0040 Microsoft FastTips: (82) (2) 3453-7555 Internet: http://www.microsoft.com/korea/support/ Costa Rica Phone: (506) 280-5100 Fax: (506) 280-5070 Croazia Microsoft Hrvatska d.o.o. Trg D. Petrovica 3 10 000 Zagreb Phone: (385) (1) 4802 500 Fax: (385) (1) 4843 688 Product Support Phone: (385) (1) 393539, e-mail: hot-line@microsoft.hr Customer Service Phone: (385) (0800) 300 300, e-mail: info-line@microsoft.hr Danimarca Microsoft Denmark Phone: (45) 44 89 01 00 Fax: (45) 44 68 55 10 Technical Support: (45) 44 89 01 11 Sales Support: (45) 44 89 01 90 Dominicana, Repubblica Phone: (809) 567-4049 Fax: (787) 567-4204 Dubai Microsoft Middle East Phone: (971) (4) 3973888 Fax: (971) (4) 3972244 Technical Support (Personal Operating Systems and Desktop Applications only): Phone: (971) (4) 3975443 Fax: (971) (4) 3972304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade/ Technet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304 Ecuador Corporation Microsoft del Ecuador S.A. Phone: 593-2-258 025 PBX: 593-2-460 453 Fax: 593-2-463-093 Egitto Technical Support (Personal Operating Systems, Desktop Applications, and Development Tools Installation only): Phone: (202) 338 8724 / (202) 338 9794 Fax: (202) 360 4976 E-mail: mssupport@gbrands.com El Salvador Phone: 503-245-4744 Fax: 503-245-4742 Estonia Technical Support: (372) 650 49 99 For other phone numbers, see Latvia Filippine Microsoft Philippines Phone: 632 811 0062 Technical Support: Phone: 632 892 2295/2495 Fax: 632 813 2493 Finlandia Microsoft OY Phone: +358 (0) 9 525 501 Fax: +358 (0) 9 878 8778 Technical Support: +358 (0) 9 525 502 500 Sales Support: +358 (0) 9 525 5026 Francia Phone: (011)(33) 825 827 829 (*) Customer Service Phone: (011)(33) 0 825 827 829 (*) followed by 2 Fax: (33) 01 64-46-06-60 Telex: MSPARIS 604322 Technical Support: Phone: (011)(33) 825 827 829 (*) followed by 1 Fax: (011)(33) 1 69 28 00 28 (*) indigo number 0,98 F TTC per minute Galles Vedi Regno Unito Georgia Vedi Russia Germania Microsoft GmbH Telephone: (089) 3176-0 Fax: (089) 3176-1000 Standard Support (Installation and Handling): (01805) 67 22 55 General information about Microsoft support in central Europe: Fax: (01805) 25-1191 Giamaica Phone: 876-960-8820 Fax: 876-920-2335 Giappone Microsoft Company Ltd. Technical Support (Standard Support): (81) (3) 5354-4500 Technical Support options/ Support Contract: (81) (3) 5354-4700 Information Center (Presales Product Support): Tokyo Phone: (81) (3) 5454-2300 Osaka Phone: (81) (6) 6347-9300 Customer Service Phone (Version upgrade/Registration): Phone: (81) (3) 5454-2300 Fax: (81) (48) 226-5511 Golfo, Paesi del e Mediterraneo orientale PO Box 52244 Dubai, UAE Phone: 971 4 3973888 Fax: 971 4 3972244 Personal Support Contact Details: (Personal Operating Systems and Desktop Applications only): Golfo, Paesi del (Bahrein, Malta, Qatar e Emirati Arabi Uniti) Phone: 971 4 3975443 Fax: 971 4 3972304 E-mail: mswsgulf@microsoft.com Libano (Cipro e Libano) Phone: 961 1 983348 Fax: 961 1 983349 E-mail: http://mts@lebanon-online.com.lb/ Oman Phone: 968 691191 Fax: 968 698568 E-mail: mspss@gto.net.om Pakistan Phone: 92 21 111 674357 Fax: 92 21 4533370 E-mail: http://mssupport@nets.net.pk Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304 Grecia Microsoft Hellas, S.A. Phone: (30) (1) 94 99 100 Fax: (30) (1) 68 06 780 Technical Support: Phone: (30) (1) 94 99 100 Fax: (30) (1) 61 09 528 Guatemala Phone: (502) 379-3000 Fax: (502) 367-6484 Hong Kong SAR Microsoft Hong Kong Limited Fax: (852) 2560-2217 Microsoft Information Hotline: (852) 2388-9600 Microsoft Technical Support: (852) 2388-9600 India Microsoft India Phone: (91) (80) 559 5733, (91) (11) 629 4600, 629 4601, (91) (22) 285 0193 Fax: (91) (80) 559 7133, (91) (11) 629 2650 Indonesia (SP) Microsoft Indonesia - Jakarta Technical Support: Phone: 62 21 570 42 54 Fax: 62 21 520 81 22 Inghilterra Vedi Regno Unito Irlanda Technical Support: 706 5353 Vedi Regno Unito Irlanda del Nord Vedi Regno Unito Islanda Vedi Danimarca Israele Microsoft Israel Ltd. Reception: Phone: 972-9-952-5353 Fax: 972-9-952-5333 Customer Service and Information Center: Phone: 972-9-952-5400 Fax: 972-9-952-5411 Technical Free Support for Windows and Office: Phone: 972-9-952-5400 Fax: 972-9-952-5403 Italia Microsoft Srl Phone: (39) (2) 70-398-398 Fax: (39) (2) 70-392-020 Microsoft Rome Office: (39) (6) 5095-01 Fax: (39) (6) 5095-0600 Customer service (New product info, product literature): (39) (2) 70-398-398 Customer service for IT/Operatori del Settore IT: (39) (2) 70-398-398 Technical Support: (39) (2) 70-398-398 Microsoft Consulting Service: (39) (2) 70-398-398 Kazakhstan Vedi Russia Kirghizistan Vedi Russia Kuwait PO Box 5244 13053 Safat Phone: 965-243-0248 Fax: 965-243-0249 Technical Support (Personal Operating Systems, Desktop Applications and Developer Tools only): Phone: 965-243-1071 Lettonia Microsoft Phone: 371 750 8323 Fax: 371 750 8338 Technical Support: 371 760 5004 Liechtenstein Vedi Svizzera Lituania Technical Support: 370 272 3035 For other phone numbers, see Latvia Lussemburgo Microsoft BVBA Phone: 32-2-70430 00 Fax: 32-2-7043535 Support Network Info Center: 31-2-5139979 Microsoft Subscription Centre (TechNet): 353-1883-1002 Microsoft Subscription Centre (MSDN): 353-1883-1014 Technical Support: 32-2-513 3274 (Dutch speaking) 32-2-502 3432 (English speaking) 32-2-513 2268 (French speaking) Malesia (SP) Microsoft (Malaysia) Sdn Bhd: Phone: (6) (03) 757-2266 Fax: (6) (03) 757-2265 Customer Services: Phone: Toll-free 1-800-88-3249 Fax: (6) (03) 758-5011 Technical Support: Phone: (6) (03) 793-9595 Fax: (6) (03) 295-2065 Marocco Microsoft Afrique Du Nord et de l'Ouest Phone: (212) 2 95 80 80 Fax: (212) 2 95 85 85 Medio Oriente Microsoft Middle East Phone: (971) 4 397 3888 Fax: (971) 4 397 2244 Technical Support (Personal Operating Systems and Desktop Applications only): Phone: (971) (4) 397 5443 Fax: (971) (4) 397 2304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 299 5082 Fax: (971) (4) 299 5097 Messico Microsoft México, S.A. de C.V. Phone: 525-267-2000 Fax: 525-258-0225 Applications and Operating Systems: 52 5 265-3399 Developers tools and Server operating systems: 52 5 267-2190 Customer Service: 52 5 265-3380 Resellers: 52 5 267-2110 Fax: 52 5 267-2119 Norvegia Microsoft Norge AS Phone: (47) 22 02 25 00 Fax: (47) 22 95 06 64 Technical Support: (47) 22 02 25 50 Sales Support: (47) 22 02 25 80 Nuova Zelanda Microsoft New Zealand Ltd. Phone: 64 (9) 357-5800 Fax: 64 (9) 357-0868 Technical Support: Phone: 64 (9) 357-5575 Fax: 64 (9) 357-5577 Paesi Bassi Microsoft BV Telefoon: 020-5001500 Microsoft Contact Center: 020-5001005 Microsoft Subscription Centre (MSDN): 020-5001037 Microsoft Subscription Centre (Technet): 020-5001035 Technische ondersteuning: · Netherlands (Dutch):(020) 5001005 · Netherlands (English): (020) 5001053 Internet: http://support.microsoft.com/directory Microsoft Consulting Services Benelux: Netherlands, Belgium and Luxemburg: 31 (0) 20 5001005 Information Services and Subscriptions: TechNet: · Netherlands: (020) 5001035 · Belgium: 32 2 5022176 · Luxemburg: 32 2 5022176 Microsoft Developer Network: · Netherlands: (020) 5001037 · Belgium: 32 2 5138684 · Luxemburg: 32 2 5138684 Panama Phone: (507) 210-1270 Fax: (507) 210-1271 Technical Support/Soporte Tecnico: (507) 298 2020 Support E-mail/Correo Electronico Para Soporte Tecnico: mscarsup@microsoft.com Customer Service/Centro de Servicios: (800) 506 0001 Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus@microsoft.com Papua Nuova Guinea Vedi Australia Paraguay Customer Service: 595 21 498-190 Technical Support: 595 21 495-865 Perù Phone: 51-14-21-1200 Customer service: (511) 1 215-5002 Technical Support: (511) 1 215-5005 InfoEmpresa: (511) 1 215-5006 Events information: (511) 1 215-5010 Fax: 51-14-21-7307 Polinesia francese Vedi Francia Polonia Microsoft Sp. z o.o. Phone: (48) (22) 431-10-00 and (48) (22) 431-10-01 Fax: (48) (22) 431-10-02 Information Service: (48) (22) 431-19-99 Technical Support: (48) (22) 431-19-99 and (48) (801) 308-801 Portogallo Microsoft Portugal MSFT, Lda. Phone: (351) 21 4409200 Fax: (351) 21 4412101 Technical Support: Standard Support: (351) 21 4409280 Fax: (351) 21 4411655 Portorico Soporte Tecnico: (787) 268-8525 or 1-877-672-3842 Support E-mail/Correo Electrónico Para Soporte Tecnico: mscasup@microsoft.com Customer Service/Centro de Servicios: (800) 297 5982 para códigos de áreas 787 y 809 solamente Customer Service E-mail/Correo Electrónico para Atención a Usuarios: msccatus@microsoft.com Regno Unito Microsoft Limited Phone: (0870) 60 10 100 Fax: (0870) 60 20 100 Technical Support: Desktop Applications, Home Products, Personal Operating Systems, and Hardware: 0870 50 10 100 Developer Products: 0870 50 10 200 Business Systems: 0870 50 10 300 Customers phoning from Ireland should dial 706 5353 for technical support Pre-Sales Information: Microsoft Connection (0345) 00 200 Romania Microsoft s.r.l. Phone: (40) (1) 222 90 16 Fax: (40) (1) 222 90 12 Technical Support: (40) (1) 312 09 48 Russia Microsoft Z.A.O. Microsoft Information Center: Phone: Moscow: +7 (095) 916-7171 St. Peterburg: +7 (812) 118-3636 Novosibirsk: +7 (3832) 119-019 Kiev: +380 (044) 2305101 Fax: Moscow: +7 (095) 916-7112 Technical Support: Phone: Moscow: +7 (095) 745-5445 St.Peterburg: +7 (812) 118-3636 Novosibirsk: +7 (3832) 119-019 Kiev: +380 (044) 2305102 Fax: Moscow: +7 (095) 916-7112 Scozia Vedi Regno Unito Singapore Microsoft Singapore Pte Ltd Phone: (65) 337-6088 Fax: (65) 337-6788 Customer Services: Phone: (65) 324-5255 Fax: (65) 324-6181 Product Support Services: Phone: (65) 378-3600 Fax: (65) 378-3662 Slovacchia Microsoft Slovakia s.r.o. Bratislava Business Center IV Prievozska 6/A 821 09 Bratislava Phone: 421-2-58102811 Fax: 421-2-58102800 Hotline: 421-2-67 296 296 Infoservice: 421-2-67 296 297 Slovenia Microsoft d.o.o. Phone: (386) (1) 5 484 100 Fax: (386) (1) 5 848 122 Technical Support: (386) (1) 185 3449 Spagna Microsoft Iberica SRL Inside Spain: Phone: 902 197 198 Fax: 91 803 8310 Technical Support: 902 197 198 Customer Service: 902 197 198 Outside Spain: Phone: (34) 91 353 69 60 Fax: (34) 91 803 8310 Technical Support: (34) 91 353 69 60 Customer Service: (34) 91 353 69 60 Sud Africa Microsoft South Africa All Services Phone: (27) 11 257 0000 or 0860225567 (inside South Africa) Fax: (27) 11 257 0257 Technical Support Fax: (27) 11 257-0424 Svezia Microsoft AB Phone: +46 (0) 8-752 56 00 Fax: +46 (0) 8-750 51 58 Technical Support: +46 (0) 8-752 09 29 Sales Support: +46 (0) 8-752 56 30 Svizzera Microsoft SA Phone: 41 1 839 61 11 Fax: 41 1 831 08 69 Customer Information: Phone: 155 59 00 Fax: 064 224294 Microsoft Info-Service, Postfach, 8099 Zürich Pricing, updates, etc.: 41 1 839 61 11 CompuServe: 41 1 273 10 28 (GO MSEURO Microsoft Central Europe) Support: Standard Technical Support (German speaking): 0848 80 - 2255 Standard Technical Support (French speaking): 41 22 738 96 88 General information about Microsoft Support in Central Europe: 0848-80-2330 Tagikistan Vedi Russia Tailandia Microsoft (Thailand) Limited Phone: (662) 266-3300 Fax: (662) 266-3310 Product Support: Phone: (662) 613-7208 through 11 Fax: (662) 613-7198 Taiwan Microsoft Taiwan Corp. Phone: (886) (2) 2504-3122 Fax: (886) (2) 2504-3121 Technical Support: Phone: (886) (2) 2508-9501 Fax: (886) (2) 2508-9575 Turchia Microsoft Turkey Phone: 90 (212) 326 50 00 Fax: 90 (212) 258 59 54 Support Hotline: Phone: 90 (212) 33 66 999 Fax: 90 (212) 33 66 998 Turkmenistan Vedi Russia Ungheria Microsoft Hungary Phone: 36 (1) 437-2800 Fax: 36 (1) 437-2899 Customer Services: (36) (1) 267-4636 (2MSINFO) Technical Support: (36) (1) 267-7846 (2MSSUGO) Uruguay Phone: 598 (2) 900-19-03 Fax: 598 (2) 901-0227 Technical Support: (598) (2) 908-0998/1998 Fax: (598) (2) 916-4445 Resellers: (598) (2) 916-4446 Uzbekistan Vedi Russia Venezuela Microsoft Venezuela S.A. Phone: (58) 2 276-0500 Fax: (58) 2 276-0600 Customer Service: 58 212 0800-MICROSOFT (0800-6427676) Customer Service E-mail: msven@microsoft.com.ve Technical Support: 58 212 0500-MICROSOFT (0500-6427676) Technical Suport E-mail: mssoporte@microsoft.com.ve Resellers Support: 58 212 0800-MSCANAL (0800-6722625) Resellers Suport E-mail: mscanal@microsoft.com.ve Events information: 58 212 0500-MSEVENTOS (0500-6738368) Events E-mail: mseventos@microsoft.com.ve